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Privacy Policy

Privacy Policy and Consent:

This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to, any Genetics Health Affiliate sites where you may interact with any of the Genetics Health Family of Companies, and other places where we may collect personal information. By visiting, you are accepting the practices described in this Privacy Notice.

Information Collected By Automated Means:

Personally Identifiable Information: Is information we collect that uniquely identifies you, the customer. This information may contain name, shipping address, email address, phone number, and prescription information, as well as other information you may choose to share while interacting with our site and online services.

Non-Personal Information: Anonymous information is that information we collect that is not traceable to any individual person or computer. Genetics Health utilizes this data to analyze trends and understand customer needs while shopping and interacting on our site so that we can provide a better user experience. For example, Genetics Health may use cookies, web beacons, log files and other technologies to collect information about visitors to our Website, and interactions with our online advertisements and offerings.


You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

We may collect and store the following personally identifiable information:

  • Email address, physical contact information, and shipping, billing and other information you provide to purchase or ship an item;

  • Clicks and page information such as the address (or _URL_) of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site;

  • Customer service history including dispute resolution, correspondence through our sites, and correspondence sent to us;

  • Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

  • Information you choose to provide through the linking of devices where you are actively choosing to share personal information, including health information, to interact with an application or program we host on our site;

  • Information you choose to allow us access to through social media channels;

  • Information from other companies, such as demographic and navigation data;

  • When you sign up for pharmacy services or order prescription drugs, our registration process asks you to provide us with a limited amount of personal and/or health-related information. This information is necessary to process your order and use our web site to access such functions as print prescription history and Auto Refills. Categories of personally identifiable information include: name, address, phone number, e-mail address, date of birth, billing/shipping information (credit card number, shipping address), and Rx number.

We may collect and store the following Non-Personal Information:

Cookies and Beacons:’Cookies’ are small files placed on the hard drive of your computer. Most cookies are ‘session cookies,’ meaning that they are automatically deleted from your hard drive once you sign out from or close your web browser.

We may use cookies to provide features and services, such as:

  • Allowing you to enter your password less frequently

  • Remembering your preferences

  • Presenting information that’s targeted to your interests

  • Measuring the effectiveness of our sites, services, content, and advertising

  • Providing other services and features that are available only through the use of cookies.

A ‘web beacon’ is an electronic image placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page to another and to improve site performance.


We don’t sell or rent your personal information online to third parties for their marketing purposes.

If you don’t wish to receive e-mail marketing communications from us, simply indicate your preference under My Account/Communication Preferences or by following the directions provided with the communication or advertisement.

Other Ways We May Use or Disclose Information:

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience.

  • Agents: We may employ other companies and individuals to perform functions on our behalf. These functions may include fulfilling orders, delivering packages, hosting sites from this website or including the photo site, product reviews, developing pictures or photo products, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, or processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Prescriptions: We will not intentionally release your prescription information other than to you, Genetics Health and its subsidiaries, our agents (such as contracted fulfillment parties, if any), your authorized representative, or your prescriber or other authorized medical professional. We may forward your prescription information to your insurance plan, so we can handle reimbursement of your prescription purchase for your convenience.

  • Protection of Genetics Health and Others: We release account and other personal information when we believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this website or, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Third Party Service Providers:

We may work with other companies who place cookies or web beacons on our websites. These companies help operate our websites and provide you with additional products and services.

Third Party Partnerships:

We may work with other companies who operate their own websites or mobile apps, to allow them to offer Genetics Health customers the ability to connect to Genetics Health services. These services give you more options for ways to use Genetics Health services from websites or apps that are not owned or operated by Genetics Health.

Does Genetics Health collect information from children?

It is our intent not to sell to persons under the age of 18 and it is our policy not to do so, except to parents on behalf of their children.

How secure is the information I provided?

Genetics Health is committed to securing your personal information. We use technology that is designed for use with secure web servers. Prescription drug information resides in a database behind a firewall where it cannot be accessed without proper authorization. Secure Sockets Layer (‘SSL’) technology encrypts your personal information as well as your prescription health history as it is transmitted over the Internet. You maintain the security of your medical information by keeping your user name, password and other personal information confidential. Genetics Health customer service representatives will never request your password.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Actions You Can Take:

We recommend that you take the following precautions to safeguard your data:

  • Use a complex password with unique numbers, letters and special characters, and do not disclose your Genetics Health password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately change your password.

  • Keep your computer software up to date with the latest browser and anti-virus security software.

  • Be aware of increasingly common email scams that may use your email address to contact you and ask for personal or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also know that Genetics Health will not send you emails asking for your credit card number, social security number or other personally identifiable information. So if ever asked for this information, you can be confident it is not from Genetics Health.

You may choose to:

Stop receiving e-mail and mobile marketing communications by email or text contact

Set your Web browser to not accept new cookies or web beacons, or be notified when you receive a new cookie, or disable cookies altogether. However, please note that without enabling these features, your experience on will not be as smooth and you will not be able to take full advantage of our website’s features. Please see the Help section of your browser for instructions on managing security preferences.

Will this privacy policy change?

As our business changes, we will continue to implement new technologies and improve the services and features we provide. This privacy policy and the Terms of Use will be updated to reflect these changes. The use of information that we gather now is subject to the privacy policy in effect at the time of use. If there are changes or additions to this privacy policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have.

It is your responsibility to review our privacy policy and Terms and Conditions for changes.

How To Contact Us:

If you have questions about our Privacy Policy, contact us by:

  • E-mail:

  • Regular mail:
    Genetics Health Security Office Attn: Security Officer
    429 South Keller Road, Suite 300
    Orlando, FL 32810

Effective Date: 11/7/2013

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